Jhatpat :: PRIVACY POLICY

PRIVACY POLICY

Updated: 9/15/2022

Jhatpat™ Privacy Policy

I. Introduction / II. Overview / III. Data collections and uses / IV. Choice and transparency

I. Introduction

When you use Jhatpat™, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data.

II. Overview

A. Scope

This notice applies to users of Jhatpat™’s services anywhere in the world, including users of Jhatpat™’s apps, websites, features, or other services.

This notice describes how Jhatpat™ and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere in the world. This notice specifically applies to:

Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual
Drivers: individuals who provide transportation to Riders individually or through partner transportation companies

This notice also governs Jhatpat™’s other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by Jhatpat™ for Business customers, personal data of those who start but do not complete applications to be drivers; or other personal data in connection with our mapping technology and features.

All those subject to this notice is referred to as “users” in this notice.

B. Data controller

Young Sky Global Pvt. Ltd. is the data controller for the personal data collected in connection with use of Jhatpat™’s services. Jhatpat™ operates, and processes personal data, globally.

III. Data collections and uses

A. The data we collect

Jhatpat™ collects personal data:

provided by users to Jhatpat™, such as during account creation
created during use of our services, such as location, app usage, and device data
from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities

The following personal data is collected by or on behalf of Jhatpat™:

1. Data provided by users. This includes:

User profile and checkout information: We collect data when create or update their Jhatpat™ accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers, emergency contact information, user settings, and evidence of health or fitness to provide services using Jhatpat™ app. This also includes gender and/or occupation.
Background check and identity verification (drivers): This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Jhatpat™’s behalf. We also verify the identities of riders.
Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
User content: We collect the data submitted by users when they contact Jhatpat™ customer support, provide ratings or compliments for other users. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Jhatpat™.

2. Data created during use of our services. This includes:

- Location data (driver): We collect drivers’ precise or approximate location data, including to enable rides, to enable ride tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Jhatpat™ collects this data when the Jhatpat™ app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
- We collect such data from users’ mobile devices if they enable us to do so. Jhatpat™ collects such data from the time a ride is requested until it is finished and any time the app is running in the foreground (app open and on-screen) of their mobile device.
- Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information, date and time the service was provided, amount charged, distance travelled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
- Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing.
- Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
- Communications data: We enable users to communicate with each other and Jhatpat™ through Jhatpat™’s mobile apps. To provide this service, Jhatpat™ receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Jhatpat™ may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.

3. Data from other sources. These include:

Users participating in our referral programs. For example, when a user refers to another person, we receive the referred person’s personal data from that user.
Jhatpat™ account owners who request services for or on behalf of other users, or who enable such users to request or receive services through their accounts.
users or others providing information in connection with claims or disputes.
Jhatpat™ business partners through which users create or access their Jhatpat™ account, such as payment providers, social media services, or apps or websites that use Jhatpat™’s APIs or whose APIs Jhatpat™ uses.
Jhatpat™ business partners in connection with debit or credit cards issued by a financial institution in partnership with Jhatpat™ to the extent disclosed in the terms and conditions for the card.
vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements
insurance, vehicle, or financial services providers for drivers
partner transportation companies
publicly available sources
marketing service providers or data resellers whose data Jhatpat™ uses for marketing or research
law enforcement officials, public health officials, and other government authorities
Jhatpat™ may combine the data collected from these sources with other data in its possession.

B. How we use personal data

Jhatpat™ uses personal data to enable reliable and convenient transportation services. We also use such data:

to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
to send marketing and non-marketing communications to users
in connection with legal proceedings

Jhatpat™ does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

We use personal data we collect:

To provide our services.

Jhatpat™ uses data to provide, personalize, maintain, and improve our services. This includes using data to:

create/update accounts
enable transportation features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
process payments
track and share the progress of rides
create Jhatpat™ offer related services, such as rides to the airport, rental car reservations.
personalize users’ accounts.
facilitate insurance, vehicle, invoicing, or financing solutions
perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.

Jhatpat™ performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

Safety and security.

We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

verifying users' identity and eligibility to provide transportation including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.
using data from drivers’ devices to detect unsafe driving behaviour such as speeding or harsh braking and acceleration, and to inform them of safer driving practices.
using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a trip or in the process giving service.
using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).

Jhatpat™ performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Jhatpat™ or other parties, including users and members of the general public.

Customer support.

Jhatpat™ uses the information we collect to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

Jhatpat™ performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

Research and development.

We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easier-to-use, enhance the safety and security of our services, and develop new services and features.

Jhatpat™ performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Jhatpat™’s legitimate interests developing new services and features.

Enabling communications between users.

For example, a driver may message or call a rider to confirm a pick-up location, a rider may contact a driver to retrieve a lost item.

Jhatpat™ performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users.

Marketing.

Jhatpat™ may use personal data to market our services to our users. This includes sending users communications about Jhatpat™ services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.

Jhatpat™ performs the above activities on the grounds that they are necessary for purposes of Jhatpat™’s legitimate interests in informing users about Jhatpat™ services and features or those offered by Jhatpat™ partners, or on the basis of user consent.

Non-marketing communications.

Jhatpat™ may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Jhatpat™ or its partners.

Jhatpat™ performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or for purposes of Jhatpat™’s and its users’ legitimate interests in informing users about events that may have an impact on how they can use Jhatpat™ services.

8. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of Jhatpat™’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

Jhatpat™ performs the above activities on the grounds that they are necessary for purposes of Jhatpat™’s legitimate interests in investigating and responding to claims and disputes relating to use of Jhatpat™’s services and features, and/or necessary for compliance with applicable legal requirements.

9. Automated decision-making

We use personal data to make automated decisions relating to use of our services. This includes:

enabling dynamic pricing, in which the price of a ride is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using Jhatpat™ at a given moment.
matching available drivers to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behaviour or preferences.
determining user ratings, and deactivating users with low ratings. such deactivation occurs only after human review and/or the possibility to appeal.
flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Jhatpat™, its users, and others. In some cases, such as when a user is determined to be abusing Jhatpat™’s referral program or has submitted fraudulent documents, such behaviour may result in automatic deactivation.
using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. To object to such an adjustment, please contact Jhatpat™ customer support.
Using driver data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.

Jhatpat™ performs the above activities on the grounds that they are necessary to fulfil our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Jhatpat™, its users and others.

C. Cookies and third-party technologies

Jhatpat™ and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Jhatpat™ uses cookies and similar technologies for purposes such as:

authenticating users
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

D. Data sharing and disclosure

Some of Jhatpat™’s services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Jhatpat™ may share personal data:

1. With other users

This includes sharing:

riders’ first name, rating, and pickup and/or drop-off locations with drivers
riders’ first name with other riders in a carpool trip. Riders in carpool trips may also see the drop-off location of the other riders.
for drivers, we may share data with the rider(s) including name and photo; vehicle make, model, colour, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver; contact information (if permitted by applicable laws); and driver profile, including compliments and other feedback submitted by past users. We also provide riders with receipts containing information such as a breakdown of amounts charged, driver first name, photo, and route map. We also include other information on those receipts if required by law.
for those who participate in Jhatpat™’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.

2. At the user’s request

This includes sharing data with:

Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
Jhatpat™ business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Jhatpat™ may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; other Jhatpat™ business partners and their users in connection with promotions, contests, or specialized services.
Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents.

3. With the general public

Questions or comments from users submitted through public forums such as Jhatpat™ Websites and Jhatpat™ social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.

4. With the Jhatpat™ account owner

If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including location data, with the owner of that account. This occurs, for example, when:

a driver uses an account owned by or associated with an Jhatpat™ partner transportation company
a rider takes a trip arranged by a friend or under a Family Profile

5. With Jhatpat™ subsidiaries and affiliates

We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Jhatpat™ processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.

6. With Jhatpat™ service providers and business partners

Jhatpat™ provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:

payment processors and facilitators
background check and identity verification providers
cloud storage providers
Google, in connection with the use of Google Maps in Jhatpat™’s app (see Google’s privacy policy for information on their collection and use of data)
social media companies, including Facebook, in connection with Jhatpat™’s use of their tools in Jhatpat™’s apps and websites (see Facebook’s privacy policies for information on their collection and use of data)
Marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
research partners, including those performing surveys or research projects in partnership with Jhatpat™ or on Jhatpat™’s behalf
vendors that assist Jhatpat™ to enhance the safety and security of Jhatpat™ apps and services
consultants, lawyers, accountants, and other professional service providers
insurance and financing partners
airports
third-party vehicle suppliers, including fleet and rental partners

7. For legal reasons or in the event of a dispute

Jhatpat™ may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Jhatpat™’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

8. With consent

Jhatpat™ may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.

E. Data retention and deletion

Jhatpat™ retains user data for as long as necessary for the purposes described above.

Users may request deletion of their accounts at any time. Jhatpat™ may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.

We retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.

Users may request deletion of their account at any time through the Customer Support

Following an account deletion request, Jhatpat™ deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to drivers this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For riders, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.

IV. Choice and transparency

Jhatpat™ enables users to access and/or control data that Jhatpat™ collects, including through:

privacy settings
device permissions
in-app ratings pages
marketing choices

Jhatpat™ also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that Jhatpat™ restricts its processing of user personal data.

A. Privacy settings

The settings > Privacy menu in the Jhatpat™ app allows riders to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.

Location data collection (riders)

Riders can enable/disable Jhatpat™ to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.

Share Live Location (Riders)

Riders can enable/disable Jhatpat™ to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.

Emergency Data Sharing

Riders may enable Jhatpat™ to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name.

Riders may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Centre.

Notifications: account and trip updates

Jhatpat™ provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Jhatpat™ app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.

Notifications: discounts and news

Users may enable Jhatpat™ to send push notifications about discounts and news from Jhatpat™. Push notifications may be enabled or disabled through the Settings > Privacy menu

B. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.

C. In-app ratings pages

After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. This 2-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for drivers and riders.

Riders can see their average rating in the main menu of the Jhatpat™ app.

Drivers can see their average rating after tapping their profile photo in the Jhatpat™ Driver app.

D. Marketing choices

Users may opt out of certain marketing communications (including ads) and use of their data for marketing in the following ways:

Ad settings: These settings enable users to choose whether their data is shared with Jhatpat™’s advertising partners to deliver personalized ads, and/or to measure the effectiveness of such ads.
Marketing emails and messages: Users may also opt out of receiving emails and other messages from Jhatpat™ by following the unsubscribe instructions in those messages. We may still send users who have opted out of non-promotional communications, such as receipts for rides or information about their account.

E. User personal data requests

Jhatpat™ provides users with a variety of ways to learn about, control, and submit questions and comments about Jhatpat™’s handling of their personal data.

Accessing data: Users can access data including their profile data and trip or order history through the Jhatpat™ app.
Receiving data: Users can request a copy of their personal data
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Jhatpat™’s apps or driver portal.
Deleting data: Users may request deletion of their account at any time through customer support.
Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. This includes objecting to our use of personal data that is based on Jhatpat™’s legitimate interests. Jhatpat™ may continue to process data after such objection or request to the extent required or permitted by law.