At Jhatpat®, we guarantee rider trust through transparent refund rules while safeguarding driver compensation. Our refund process is designed to be fair.
1. Rider Refund Policy
🔹Pre Ride Cancellation Refunds
      •    Cancel before driver confirmation → full refund.
      •    Cancel after driver confirmation → refund minus applicable cancellation fee.
🔹 Driver Delay Refunds
      •    If the driver arrives 10+ minutes late, riders may cancel without penalty.
      •    Any cancellation fee already charged is refunded in full.
🔹 Mid Ride Cancellation Refunds
      •    Fare calculated up to the point of cancellation (base + distance + time).
      •    Any excess pre-paid amount is refunded minus a modest termination fee.
🔹 Service Failure Refunds
      •    In case of app error, driver misconduct, or vehicle breakdown → riders receive a full or partial refund depending on distance covered.
      •    Drivers are compensated separately by Jhatpat® to avoid loss.
🔹 Toll, Parking & Tax Refunds
      •    These charges are non-refundable once incurred.
      •    Wrong charges can be disputed; verified excess is refunded.
🔹 Promotional Coupon Refunds
      •    Coupons remain valid.
      •    If a ride is refunded, coupon usage is restored to the rider’s account.
2. Driver Refund Policy
      •    To protect drivers in case of subscription assurance failures:
      •    Drivers may claim refunds via customer support.
      •    After investigating revenue impact, decides refund eligibility.
✅ Processing
      •    Refunds are issued within 3–5 business days via the original payment method.
      •    Riders can track refund status under “Refunds” in the app.
      •    Driver earnings remain protected—refunds are absorbed by Jhatpat®, not deducted from driver share.
Our Commitment
Jhatpat® ensures that refunds are fair, transparent, and rider friendly, while keeping driver earnings secure.